All Your Service Management Advice In One Place.
Raising the Bar: Service Level Agreements (SLAs)
Establish clear expectations for service delivery with SLAs.
Raising the Bar: Change Management Calendar
Enhance your change management strategy with the Samanage calendar integration.
Raising the Bar: Google Analytics for Samanage
What can Google Analytics tell you about the service desk experience for employees?
Raising the Bar: Measuring ITSM Success
Learn how to measure one of the most important service desk KPIs: customer satisfaction (CSAT)
DPR Construction and Samanage
Integrated technology is a major goal of any company. Watch how DPR Construction achieved it.
Raising the Bar: Single Sign-on and Provisioning
Learn to set up a seamless integration between your service desk and SSO provider.
Raising the Bar: How AI Drives Automation
Watch a demonstration of artificial intelligence in Samanage from one of its architects.
Raising the Bar: The Samanage Service Portal
There are endless reasons to drive service through the portal. Here are some key benefits.
Raising the Bar: Incident Index View in Samanage
Harness the power of the Samanage incident queue for maximum efficiency.
Raising the Bar: Incidents vs. Service Requests
Why differentiate between incidents and service requests? It’s more important than you think.
Raising the Bar: Trend Reporting for ITSM
Use trend reporting in Samanage to measure and improve service desk performance.
Raising the Bar: IT Ticket Automations
Learn how simple IT ticket automations can dramatically improve service desk performance.
Raising the Bar: AI-Powered Suggestions
Artificial intelligence can easily connect employees to self-service. Learn how in this video.
Raising the Bar: Application Integrations
Use the Samanage API to call to other applications within a service catalog workflow.
Raising the Bar: Roles and Permissions
Roles and permissions are critical in scaling your service desk. We’ll explain in this video.
Demo: Samanage Artificial Intelligence
Artificial intelligence for the service desk has arrived. Let us show you how it works.
Demo: Samanage IT Asset Management
Technology is vital to your organization. Treat it that way with IT asset management.
Demo: Samanage Service Platform
Learn how the Samanage Service Platform enables your teams through the service desk.
Samanage on Samanage
At Samanage, we use our own service platform to build a positive workplace culture.
Wyndham Hotel Group and Samanage
Wyndham Hotel Group delivers the "count on me" philosophy through the Samanage Service Platform.
Samanage, Salesforce, and the Town of Cary
Watch how the Town of Cary started its digital transformation through the service desk with Samanage.
Samanage Service Desk's IT Asset Management in 2 Minutes
Never lose track of a computer again with IT Asset Management from Samanage.
Samanage Service Desk for Salesforce in 2 Minutes
Learn more about the only ITSM solution running on Salesforce Service Cloud.
Samanage & Salesforce Enterprise Service Management
Samanage for Salesforce will help you build the ultimate service experience.
Samanage: The Service Desk for Your Entire Organization
Treat your employees like your best customers with the Samanage Service Platform.
Samanage Service Desk in 2 Minutes
Learn how the Samanage Service Platform can elevate your service desk performance.