Raising the Bar: Optimizing Your Samanage Dashboard
The Samanage dashboard is the first thing service agents will see when they log in to the service desk. On this episode of Raising the Bar, you’ll learn some of the customization options available to the individuals on your teams.
Raising the Bar: Google Analytics for Samanage
Google Analytics can show you how people navigate from page to page on your website, and it can do the same for your service portal. In this episode of Raising the Bar, you’ll learn how you can use data from Google Analytics to help connect employees to the things they’re struggling to find in your service offerings.
Raising the Bar: Measuring Success
Customer satisfaction is one of the most important metrics for the service desk. After all, your number one job as a service provider is to connect people with the resources they need. On this episode of Raising the Bar, you’ll learn how to collect feedback on your service delivery and how to interpret the data.
DPR Construction and Samanage
DPR Construction uses Samanage to connect its employees to all of their technology needs. They have integrated their IT asset management strategy and their service desk with the tools and applications they use throughout the organization, providing a unified experience. Watch the DPR team describe how technology contributes to an award-winning culture.
Raising the Bar: Single Sign-on and Provisioning
Samanage allows you to automatically provision and deprovision users by integrating with a single sign-on and provisioning solution. In addition, employees in your organization can automatically login to the service portal with their SSO login information. Say goodbye to forgotten passwords!
Raising the Bar: Samanage Smarts
Artificial intelligence can help you collect accurate category and subcategory data from requesters, driving automations in service delivery. This week on Raising the Bar, one of the architects of Samanage smarts explains how they work.
Raising the Bar: The Samanage Service Portal
There are a number of benefits to both employees and technicians when tickets and requests come through the service portal. In this video, learn some of the ways the portal helps collect complete data, drive automations, and connect employees to self-service options. We’ll also show you how to customize the look and feel of your portal.
Raising the Bar: Incident Index View in Samanage
Service desk technicians often spend a large chunk of their time working tickets. The new incident index view in Samanage allows them to customize the way they work, and save time by completing a number of tasks right from their incident queues. In this episode of Raising the Bar, you’ll learn the full range of functionality within the incident queue to help you provide faster service delivery.
Raising the Bar: Incidents vs. Service Requests
One of the most important places to begin when building a service delivery strategy is the difference between incidents and service requests. On this episode of Raising the Bar, Samanage implementation specialist Sarah Nielsen explains the difference, and demonstrates how you can build automated workflows for service requests.
Raising the Bar: Trend Reporting
Trend reporting in Samanage helps you tailor your service desk for maximum efficiency by identifying patterns and outliers. This episode of Raising the Bar demonstrates how to create, interpret, save, and automate trend reports in your service desk.
Raising the Bar: Ticket Automations
Automated ticket routing in your service desk is an easy way to cut down on service delivery time. In this episode of Raising the Bar with Samanage, you’ll learn to create rules to help ensure tickets arrive in the right places as soon as they’re created.
Raising the Bar: AI-powered Suggestions
On this episode of Raising the Bar with Samanage, solutions consultant Liz Beckner demonstrates the ability for artificial intelligence to suggest solutions to requesters. This functionality offers an option for self-service, or at the very least, will lead your employees to the appropriate requests.
Raising the Bar: Application Integrations
This week on Raising the Bar with Samanage, Senior Implementation Manager Joey Brown explains the value of automating workflows through integrations with everyday business applications. Watch for a demonstration on how to build an application integration into the service catalog.
Raising the Bar: Roles and Permissions
Our new video series, Raising the Bar, will feature Samanage experts demonstrating a different service desk tip in every video. On this episode, Jason Yeary, Solutions Consultant at Samanage, explores roles and permissions. Watch how they’ll help as your service desk expands to multiple departments.
Demo: Samanage Artificial Intelligence
Explore how Samanage has built artificial intelligence into the IT service desk, giving you the opportunity to reach resolutions faster, while giving your organization a better way to measure the effectiveness of your service desk.
Demo: Samanage IT Asset Management
Samanage IT Asset Management is a one-stop web-based system for keeping track of your organization’s hardware and software inventory, including computers, servers, laptops, mobile devices, network attached devices and pretty much any other technology asset.
Demo: Samanage Service Platform
The Samanage Service Platform is a cloud-based modern service desk software that you and your employees will love to use. The service desk enables you and your teams to better communicate, streamline support requests, and deliver a superior service to your organization.
Samanage on Samanage
Imagine if you could eliminate the silos and increase collaboration across the organization from one service provider to then next. Samanage as a company has utilized it’s own Samanage Service Platform to create effortless support and services, while centralizing the service management experience on one platform.
Wyndham Hotel Group & Samanage
Wyndham Hotel group is redefining the employee service experience by moving to a single platform model for all service requests. Starting with IT, Wyndham Hotel Group is utilizing the Samanage Service Platform to be employee-focused, because happy employees make happy customers.
Samanage, Salesforce, and the Town of Cary
Over the past four years, Samanage has helped the Town of Cary automate their service requests and ticketing processes. As the town continues to grow, the technology teams are leading a digital transformation that begins with moving many of their applications to a single platform, Salesforce, and implementing Samanage for Salesforce.
Samanage Service Desk's IT Asset Management in 2 Minutes
Never lose track of a computer again. Samanage’s ITAM tool tracks all hardware and software details, plus vendor data, purchase orders, warranties, lease terms, maintenance agreements and more — in a single location. Learn how to link assets to users, ensure compliance, and extend the life of your assets.
Samanage Service Desk for Salesforce in 2 Minutes
Learn about the only IT Service Management solution running natively on Salesforce®, built on Service Cloud®.
See how Samanage for Salesforce can transform service management for the whole enterprise, with wall-to-wall service success!
Samanage & Salesforce® Enterprise Service Management
Samanage: The Service Desk for Your Entire Organization
Treat your employees like your best customers.
Samanage Service Desk in 2 Minutes
Do the service management tools you’re using seem like they’re made to hold you back?
See how Samanage can transform your IT service desk!