Raising the Bar: AI-Powered Suggestions
Self-service is a key component of the modern service management strategy. Once you have your knowledge base up to par, and your team is in a routine of regularly updating it, you need to find a way to connect employees directly with those solutions. Some will search through your knowledge base on their own, but not everyone will take that initiative.
For the rest of your employees, artificial intelligence provides another great option for connecting them to self-service solutions. Samanage includes AI-powered suggestions for your service desk, which can give requesters options for self-service as well as appropriate service catalog items, straight from the search bar. On this episode of Raising the Bar with Samanage, solutions consultant Liz Beckner demonstrates the capabilities of artificial intelligence in Samanage, as well as some potential use cases for your organization. Watch our short video to learn how to take advantage of this smart technology in your service management solution.