Raising the Bar: Application Integrations
Service desk integrations allow your service delivery processes and workflows to integrate directly with other technologies your organization uses. This can include data sharing or even creating specific tasks or action items on other applications. The Samanage API allows for limitless possibilities for integration with other tools and applications.
On this episode of Raising the Bar, you’ll learn how to use the Samanage API to include a direct call to another application within the service catalog workflow. This particular piece of functionality could be useful to link to an HR system in onboarding, a DevOps system for a development task, or a finance tool for travel or purchasing. As you’ll see in the video, the application integration call can be easy to create, and powerful in the way it can make the data communicate.