Raising the Bar: How AI Drives Automation
The purpose of artificial intelligence in technology is either to improve the user experience or to drive a more efficient process. In Samanage, artificial intelligence does both.
The first of many AI-powered features was suggested categories and subcategories. This feature will use historical ticket data to ensure requesters enter the correct choices for these two data points, eliminating confusion when submitting tickets. From there, you can use that data on the backend to drive automated ticket routing and assignments, tying advanced technology together for a better service experience. The artificial intelligence in Samanage continues to learn from new ticket data, ensuring the suggestions are accurate up to 99% of the time.
In this episode of Raising the Bar, one of the architects of Samanage smarts explains how this works, and demonstrates how it looks within the application. You’ll see the full scope of impact of smart technology in the service delivery process.