Raising the Bar: Incident Index View in Samanage
Service desk technicians often spend a large chunk of their time with incident management. Tickets never stop coming in, so service agents need an easy way to organize, sort, and work on solutions.
The new incident index view in Samanage allows them to customize the way they work, and save time by completing a number of tasks right from their incident queues.
In this episode of Raising the Bar, you’ll learn the full range of functionality within the incident queue to help you provide faster service delivery. Whether it’s creating filters, organizing by data points, pulling up recent comments, or mass updating a number of tickets, the Samanage incident queue allows technicians to complete a majority of their work right from this single view.