Raising the Bar: Measuring ITSM Success
Customer satisfaction (CSAT) is one of the most important metrics for the service desk. After all, your number one job as a service provider is to connect people with the resources they need. But how can you find an accurate pulse on customer satisfaction for employees in your organization?
On this episode of Raising the Bar, you’ll learn how to create personalized customer satisfaction surveys to collect feedback on your service delivery processes. You’ll learn some best practices on simplifying these surveys to promote maximum response, and you’ll see how the results appear within the Samanage application. This will help you interpret that data through customized reporting, ultimately giving you some ideas to improve service delivery.
If you’re looking for ways to start turning the “thumbs down” into a “thumbs up,” check out more of our resources on improving service delivery.