Raising the Bar: Roles and Permissions
As your service management strategy expands, you’ll need a way to separate data, private information, and workloads between different service providers. How can you create an experience where HR sees a clean view of only their tasks, tickets, and approvals? How can you create access for your accounting team to have exclusivity to employees’ financial information?
Creating roles and permissions in your service desk solution will ensure both the data privacy your organization demands, and it will also prevent the clutter that would otherwise come with a single service solution for every department. You can break up roles and permissions however you want, creating specialized teams that see only the types of service tasks required of them. On this episode of Raising the Bar, Samanage solutions consultant Jason Yeary outlines the value of roles and permissions, and he demonstrates some the possibilities you’ll have as a Samanage administrator.