Raising the Bar: Single Sign-on and Provisioning
User data and user experience are two of the most important pieces of IT service delivery. The user experience is important because, after all, those employees are the customers of your IT department. User data is important because that’s going to drive efficiency in how you automate and tailor the experience.
The Samanage Service Platform gives you an advantage in each of these areas through a direct integration with single sign-on and provisioning tools. Employees will be automatically logged into a customizable portal for every ticket or service request. On the setup end, automatic provisioning allows service desk admins to pull data directly from an onboarding process to determine names, titles, sites, departments, and other employee data that will help them tailor an experience for service delivery.
Single sign-on and provisioning is one the most basic and important aspects of a service desk solution, and this episode of Raising the Bar will show you everything you need to know to get started in Samanage.