Raising the Bar: The Samanage API
Building integrations to share data or automate tasks throughout your organization’s tools and applications is a major benefit of a flexible service management platform. Though the Samanage Service Platform has a growing list of out-of-the-box integrations, its flexible API creates the opportunity to interface with almost anything you’d like. Some common integrations from Samanage customers include:
- User data sharing and role assignments through SSO providers
- Interaction with HR systems
- Interaction with project management or DevOps tools
- Automated actions through communication tools, like Slack
In this episode of Raising the Bar, Senior Solutions Engineer Liz Beckner creates an API call to Slack within a service catalog workflow, automating a welcome message to new employees through the onboarding process. This video will help you imagine the possibilities for automated service delivery through integrations with your service desk.
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