Raising the Bar: The Samanage Service Portal
The modern service desk solution can be a powerful tool when you put all of its capabilities to work, but to do that, you need users to stop emailing in their tickets, and start using the power of the platform.
The service portal is the best way to connect them with the technology that powers visibility, self-service, and forms to collect the data that drives service delivery. Samanage allows organizations to create a fully-customized service portal with company brand images, hand-picked service requests, and popular articles.
In this video, you’ll learn some quick tips to help drive service through the employee portal. You’ll learn the advantages in data collection through the portal, and you’ll also learn how to setup up the portal — not only the look and feel, but also the experience with options and links available to employees.