Samanage, Salesforce, and the Town of Cary
IT service management is such a huge part of digital transformation because the entire strategy hinges on smooth delivery of technology for an organization. The service desk plays a massive role in delivering this technology, integrating applications and data, and consolidating the experience to avoid chaos.
Over the past four years, Samanage has helped the Town of Cary automate their service requests and ticketing processes. As the town continues to grow, the technology teams are leading a digital transformation that begins with moving many of their applications to a single platform, Salesforce, and implementing Samanage for Salesforce to provide a uniform service management solution and a primary form of communication and integration of services in the organization.
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