Wyndham Hotel Group and Samanage
Wyndham Hotel group is one of the largest hospitality groups in the world, and they recognize the importance of connecting their employees to the resources they need.
Centered around their “count on me” service philosophy, Wyndham prioritizes accessible, convenient access to service for franchises, employees, and guests.
Whether it’s simple IT incidents or complex service requests that span multiple departments, Wyndham leadership wanted to consolidate service delivery to a single platform. Samanage proved to be the right fit for their goals, redefining the employee service experience by moving to a versatile platform to handle a variety of employee requests. Starting with IT, Wyndham Hotel Group is utilizing the Samanage Service Platform to be employee-focused. As they scale out the Samanage platform beyond IT, they’ll create a single point of contact for any type of employee request. The vision always comes back to the “count on me” philosophy.