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Products

Service management solutions that grow and evolve with your business.

Samanage Service
Platform 

The smartest employee service management platform to run your service business.

Samanage for Salesforce 

Extend your Salesforce Service Cloud investment with Employee Services.

5 Benefits to IT Service Management

Samanage Service Platform 

The smartest employee service management platform to run your service business.

Samanage for Salesforce 

Extend your Salesforce Service Cloud investment with Employee Services.

Features SEE ALL arrow-icn

  • Incident Management
  • Service Portal
  • Change Management
  • Service Catalog
  • IT Asset Management
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  • Problem Management
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Solutions

Best practices and solutions to meet your service needs.

Raising the Bar

IT Management SEE ALL arrow-icn

  • ITSM
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  • Computer Inventory
  • IT Service Desk
  • Microsoft Audit
  • IT Audit

Department SEE ALL arrow-icn

  • IT
  • Human Resources
  • Facilities Management

Industry SEE ALL arrow-icn

  • Financial Services
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Why Samanage

We listen closely and quickly align solutions accordingly.

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Our leadership and team bring a fresh vision to the service industry.

How IT Plays a Lead Role

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    • Products

      Samanage Service Platform

      The smartest employee service management platform to run your service business.

      Features
      • Incident Management
      • Service Portal
      • Change Management
      • Service Catalog
      • IT Asset Management
      • Knowledge Base
      • Problem Management
      • Reporting
      SEE ALL FEATURES arrow-icn
      Platform
      • Automations
      • Mobile
      • Internationalization
      • API
      • Documentation
      Integrations
      • Google Apps
      • Slack
      • Jira
      • Zendesk
      • Zapier
      • Salesforce
      SEE ALL INTEGRATIONS arrow-icn

      Running your enterprise on Salesforce?

      Try Samanage for Salesforce
    • Solutions
      IT Management
      • ITSM
      • ITIL
      • Computer Inventory
      • IT Service Desk
      • Microsoft Audit
      • IT Audit
      SEE ALL arrow-icn
      Department
      • IT
      • Human Resources
      • Facilities Management
      SEE ALL arrow-icn
      Industry
      • Financial Services
      • Healthcare
      • Education
      SEE ALL arrow-icn
    • Pricing
    • Why Samanage
      Our Customers
      • Awards
      • Reviews
      • Case Studies
      • Compare Service Desks
      Our Commitment
      • Customer Service & Support
      • Community
      Our Insights
      • Blog
      • White Papers
      • Datasheets
      • Webinars
      • Videos
      • Infographics
    • Company
      Who We Are
      • About Us
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      • Meet The Team
      • Investors
      • Partners
      What We're Up To
      • Careers
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      • Contact
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    Resources

    All Your Service Management Advice In One Place.

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    Webinars


    Watch Now

    How to Avoid Internal Friction When Expanding Service Management

    Prepare for a smooth transition of service management to new departments

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    The Path From IT Service Management to Employee Service Management

    How ITSM best practices can improve the entire employee experience.

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    Continuous Improvement for the Service Desk Through Automated Workflows

    Build automated workflows to connect employees to the resources they need.

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    Streamlining Service Management Through Platform Extensibility

    How to provide the highest level of service to employees using service management.

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    How IT Plays a Lead Role in Expanding Service Management

    Develop a strategy for employee services across the organization.

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    Modernizing the Employee Experience Through IT Service Management

    How modern technology connects employees to services all over the organization.

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    Meet Your Next (and Last) IT Service Management Solution

    Deliver tangible business value and improve the overall employee experience.

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    Toolkit: 5 Essential ITSM Best Practices and How to Implement Them

    Five ITSM best practices with actual examples of how they improve the employee experience.

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    Employee Service is a Game Changer

    Expanding a service management strategy into HR, facilities, marketing, and more.

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    Changing the Mindset of Your Employees with Service Portal Adoption

    Creative examples of how to encourage portal adoption.

    Watch Now

    The Past, Present, and Future of Automation with ITSM

    What’s next for automation as it integrates with IT service management.

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    By the Book - IT Service Management for Schools and Universities

    How to build a service desk specifically tailored to schools and universities.

    Watch Now

    Understanding Incident Management from an ITIL Perspective

    Incident management follows ITIL to prevent disruption of business operations

    Watch Now

    How to Define Your IT Metrics to Ensure Business Value

    Defining metrics for IT and business value requires a little planning and finesse.

    Watch Now

    Samanage Service Platform: Saving You Time, Money, and Resources

    Arm yourself with a solution that gives you the ability to be more efficient.

    Watch Now

    CSFs and KPIs Across the Service Lifecycle: Measuring Service Design

    How service design metrics help with quality deliverables within scope, time and cost.

    Watch Now

    CSFs and KPIs across the Service Lifecycle: Measuring Service Strategy

    View this webinar for tips on measuring service strategy.

    Watch Now

    The Seasons of ITSM

    As the seasons change your processes must also transition.

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    Why Email is NOT a Service Desk

    Increase your internal customers’ satisfaction with your entire service delivery team.

    Watch Now

    Enterprise Service Management and the Service Catalog

    Position the service catalog within your ITSM projects and manage the experience.

    Watch Now

    Moving from Change Approval to Change Management

    Anthony Orr shares how to evolve from change approval to true ITIL change management.

    Watch Now

    Replace Email, Empower Employees

    Learn the impacts of email on employee productivity and how automations can help.

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    The Secret Life of IT Assets

    Show leadership the tangible business value of an IT asset management solution.

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    How to Bring Visibility & Confidence to Your Service Desk

    Samanage's service desk software can help IT teams detect problems before they arise.

    Watch Now

    Innovating IT: The Inteva Products Story

    An IT service desk people enjoy using? Inteva Products found it with Samanage.

    Watch Now

    The Enterprise Service Desk is Here

    We'll show you how to take the service desk beyond IT to HR, facilities, and more.

    Watch Now

    Samanage Benchmarking

    Continuously improve your service desk performance with real-time benchmarking.

    Watch Now

    Amherst College: A Journey to Higher Level IT Service Management

    From an outdated product to a streamlined ITSM strategy — before classes were back in session.

    Watch Now

    Samanage Benchmarking: Better Service Performance Starts Here

    See how Samanage Benchmarking enables you to continuously improve your service desk.

    Watch Now

    Let’s Take IT Outside: Extending Your IT Service Catalog

    The service catalog can benefit departments beyond IT, from HR to facilities and more.

    Watch Now

    How to Become the Master of Your ITSM Domain (Case Study)

    Hear how The Riverside Company regained greater control of their ITSM strategy.

    Watch Now

    How to Effortlessly Manage Your IT Assets

    Gain instant and accurate visibility into all of your IT assets, no matter where they are.

    Watch Now

    Meet Your Next (and Last) IT Service Desk

    See our integrated service desk & IT asset management solution in action.

    Watch Now

    From Zero to Hero: The Path to IT Service Excellence

    Does your IT department have a perception problem within your organization?

    Watch Now

    10 Secrets for Taming the IT Service Management Beast

    We outline the 10 secrets to achieving success with your ITSM strategy across the organization.

    Watch Now

    Sheridan School District Case Study: Cloud Service Desk & ITAM Go Live in 14 Days

    See how Sheridan School District of Arkansas got their service desk and ITAM solution implemented in days.

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