10 Secrets for Taming the IT Service Management Beast

You know that IT service management can drive significant benefits for the organization — but how do you make it happen? From the ITIL framework for service to understanding broader business needs beyond IT, there are many factors at play when it comes to transforming your IT help desk from a cost center to a business driver.

If you’re looking to take your ITSM strategy to the next level but just aren’t sure where to start, this webinar will help you outline the steps you need to take.

What we’ll cover in this webinar:

• How to approach ITSM as a journey, not a project
• Simplicity is key
• Establishing a benchmark for where you are now, what works and what doesn’t, and IT’s perception within the organization
• How to align your service strategy with business objectives
• Steps to take in order to successfully implement an ITSM strategy
• Once implemented, how can you drive adoption
• And more…

Fill out the form to watch the full webinar on demand to unlock all 10 secrets to ITSM success.