Toolkit: 5 Essential ITSM Best Practices and How to Implement Them
In this webinar, you’ll learn how to implement five essential elements of service management: ITIL, knowledge base, self-service, automations, and the service catalog.
You’ll also see some real examples of these key functions of the service experience for both employees and service providers.
Senior Implementation Manager at Samanage
Joseph Brown works with a variety of organizations, large and small, across different industries, to implement ITSM best practices. He is an expert in building a customized service management strategy.