Amherst College: A Journey to Higher Level IT Service Management
In many ways, colleges and universities face the same challenges other industries face when it comes to managing IT services — they need to provide excellent customer service with the best technology while working with shrinking budgets and resources.
Unlike other industries, though, educational institutions also face the unique situation of managing a wide variety of students, faculty, and staff members. Students are coming in and out of the systems each year. How can colleges, universities, and higher education institutions handle these ever-evolving technology challenges? How do you streamline your IT services to provide a better overall support experience — no matter who’s needing that support?
In this webinar, Amherst College will share their experiences with implementing a streamlined IT service management solution to do just that.
What you’ll learn:
- The challenges that come with moving from an outdated system to a new ITSM solution — and how to overcome them
- How Amherst College was able to identify and implement a new solution before the the start of the school year to minimize disruptions once classes were in session… and how to overcome faculty and staff hesitations about making a change
- The benefits of a comprehensive and automated incident management and IT asset management solution, including better data visibility and service transparency with SLAs
Watch the full webinar on demand by filling out the form.