Changing the Mindset of Your Employees with Service Portal Adoption
In this webinar, we’ll show you how adoption of your self-service portal can improve both CSAT and service desk efficiency, as well as increase collaboration across the organization.
We’ll also introduce you to First Health of the Carolinas, as they share how they creatively pushed portal adoption throughout their large organization, turning thousands of potential help desk phone calls into thousands of quickly-resolved tickets.
Senior Manager, Customer Success
Kyle Shepard is Senior Manager, Customer Success at Samanage. After spending years working to make Samanage customer’s successful, he brings best practices and unique insights to growing a service management strategy in an array of industries and company sizes.