CSFs and KPIs across the Service Lifecycle: Measuring Service Strategy
Like service design and service operation, service strategy is an important stage in the overall ITIL service lifecycle. The service strategy stage is especially important because it directs all other stages for business value.
Without focus on the service strategy stage, many organizations end up doing too much, too little or just not the right things for business value. Measuring your service strategy is a key element to ensuring you are doing the right things to drive decisions for organizational strategy.
In this webinar, Anthony Orr, ITIL author and top 25 ITSM thought leader, provides an introductory overview of critical success factors (CSFs) and key performance indicators (KPIs) for the following ITIL service strategy process areas of:
- Portfolio Management
- Demand Management
- Financial Management
- Business Relationship Management
- Strategy Management
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Anthony has 30 years of experience in various IT strategy, managerial, consulting and advisory positions. He is also one of the authors of “ITIL Lifecycle Suite, v3 Edition 2011”, author of “ITIL Managing Across the Lifecycle (MALC),” and other publications as well as a senior examiner for “ITIL Lifecycle Suite, v2 and v3, Edition 2011” and Cyber-Resilience certification examinations.