Changing the Game of Service Management from IT to Employee Services
In this webinar, we’ll show you how ITSM best practices like service catalog, incident management, and SLAs can drive positive business results beyond the IT department.
We’ll also introduce you to Accreditation Commission for Health Care, as they share how they uniquely began their journey with Samanage in the marketing department to handle the influx of requests coming in via emails and phone calls. From there, Gardner recognized these same features could be utilized not just in IT but in HR, facilities, and more. Learn how Gardner and his team strategized, implemented, and measured results throughout their organization.
Manager of PMO & IT at ACHC
Bob Gardner is a PMP certified technology professional with a background in leadership, finance and project management. His focus as Manager of PMO and IT at ACHC is on advancing information technology governance to execute a secure and unyielding digital web presence.