From Zero to Hero: The Path to IT Service Excellence
Does your IT department have a perception problem within your organization? As IT professionals, it’s easy to feel undervalued and under-appreciated by your peers throughout the organization.
Wondering if that may be the case at MediFit, Shvonne Craig, Director of IT Services, decided to poll her organization to gauge employee perceptions of their IT Solutions Center. What she discovered was that employees were frustrated, feeling that their issues were not addressed in a timely manner or just weren’t speaking the same language.
That’s when Shvonne decided that something needed to change. Their old IT service management solution wasn’t providing them with the tools they needed to efficiently and effectively support the organization.
In this webinar, Shvonne shares how they made the switch to Samanage and the impact this change made on the overall perception of IT within the organization. Shvonne will share insights on the following:
- How they went from an IT help desk to an organization-wide service desk
- Benefits of automations and workflows to streamline service delivery
- Tangible ROI from using Samanage, including cutting new employee computer setup time in half
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Director of IT Services, EXOS (formerly MediFit)
Shvonne oversees all aspects of a global organization’s infrastructure, including IT services, IT policies and procedures, help desk management, systems administration, and applications.