How IT Plays a Lead Role in Expanding Service Management
IT service management has helped connect employees to quicker, better solutions to their everyday needs. But service management doesn’t need to stay only in IT. In fact, IT leaders are in a unique position to help other departments streamline workflows and automate service delivery to provide the same experience. Shvonne Craig, Director of IT Services at EXOS, explains how she helped lead a service management expansion in her organization.
Solutions Consultant, Samanage
Liz Beckner is an ITIL® certified analyst, helping Samanage customers with ITSM best practices, API integrations, SaaS security and privacy, and business value of employee service delivery.
Director of IT Services, EXOS
Shvonne oversees all aspects of a global organization’s infrastructure, including IT services, IT policies and procedures, help desk management, systems administration, and EXOS applications.