How to Align Your Service Desk With Digital Transformation
We all agree that digital transformation is a necessity in today’s technology-driven environment. But it can be expensive, and it can be difficult to adjust to track tools and data throughout an organization. That’s why IT service management (ITSM) best practices play a vital role.
The service desk connects data, technology, and processes. It ensures employees have access to the resources they need, and it helps IT quickly resolve issues that arise. Modern service desk platforms can track every asset within a technology environment, and use that data to resolve problems, roll out changes, and make informed spending decisions.
In this presentation, you’ll learn:
- Why a combined ITAM and ITSM solution can drive your digital transformation
- What types of advanced technology are already available to the service desk
- How to ensure your ITSM strategy centers on the employee experience with technology
Sr. Solutions Engineer
Liz Beckner is an ITIL® certified Solutions Engineer, helping Service Desk customers with ITSM best practices, API integrations, SaaS security and privacy, and business value of employee service delivery.