How to Avoid Internal Friction When Expanding Service Management
In most organizations, service management strategy begins in IT. Service delivery will improve quickly with the implementation of ITIL processes, and the employee experience improves with the right ITSM tool. But there’s also an opportunity to align the rest of the organization with some of these service delivery methods. After all, every department is a service provider in some form. Sean Sebring (ITIL certified process improvement manager) shares how he successfully brought other departments into Samanage, making it easy for them to see the value.
In this webinar, you’ll learn:
- How to take a leadership role for internal services
- How to work on the schedule of the business
- How to show value to other departments in terms that they can understand
Fill out the form and watch this webinar on-demand to learn some ideas that could help you expand service management in your organization!
ITIL Process Improvement Manager
Sean Sebring led an organization-wide adoption of service management best practices, starting with a customized service portal for IT requests. Today, thanks in large part to his leadership, his company uses automated workflows in every department.
Solutions Consultant, Samanage
Jason Yeary works with Samanage customers to find technical solutions for their service management strategies. Prior to Samanage, Jason worked as a systems administrator and help desk supervisor.