How to Become the Master of Your ITSM Domain (Case Study)
From cluttered inboxes and email threads to a legacy service management solution that required third-party consulting to manage… The Riverside Company recognized an opportunity to regain greater control of their IT service management strategy.
In this webinar, Eric Feldman, CIO at The Riverside Company, shares behind-the-scenes details of how they did just that with the Samanage Service Platform.
What you’ll learn in this webinar:
- What challenges The Riverside Company faced with their ITSM strategy
- How they transitioned from emails to BMC to Samanage
- Their must-haves for their ITSM solution, including asset tracking, global support, and flexibility to expand beyond IT
About The Riverside Company: The Riverside Company is a global private equity firm focused on making control and non-control investments in growing businesses valued at up to $400 million. Since its founding in 1988, Riverside has invested in more than 560 transactions. The firm’s international portfolio includes more than 80 companies.
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