How to Define Your IT Metrics to Ensure Business Value
There’s data coming from all over. With input from so many sources, defining metrics for IT and business value requires a little planning and finesse. Then, once metrics are outlined, what’s the best way to monitor them and decide which numbers should be reported to the greater organization?
In this webinar, Anthony Orr, ITIL author and top 25 ITSM thought leader, provides an introductory overview of IT metrics. He’ll share how you can:
- Easily define your daily, weekly, monthly, and quarterly ITSM metrics
- Strategy vs Operational Efficiency, including how to relate defined metrics to operational efficiency and effectiveness
- Ensure metrics are measured in line with the overall business value
He will also share tangible examples of goals, objectives, critical success factors (CSF), and key performance indicators (KPI) to help guide you as you set your own IT metrics.
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Anthony Orr has 30 years of experience in various IT strategy, managerial, consulting and advisory positions. He is also one of the authors of “ITIL Lifecycle Suite, v3 Edition 2011”, author of “ITIL Managing Across the Lifecycle (MALC),” and other publications as well as a senior examiner for “ITIL Lifecycle Suite, v2 and v3, Edition 2011” and Cyber-Resilience certification examinations.