How to Increase Employee Productivity by Automating Service Management
The primary goal of service management is deliver value to the customer, or internally, your employees. As advanced technology reshapes the service desk, there are more and more ways to enhance service delivery. In this webinar, ITIL-certified Samanage Senior Solutions Engineer Liz Beckner will discuss:
- How she has helped organizations integrate technology within the service desk
- How automated workflows and self-service provide maximum value
- How to create a single platform for services in multiple departments
- New research on how the experience with the service desk impacts employee productivity
Service desk automation, especially through service catalog workflows, helps connect employees to the resources they need more quickly. The right service desk solution can meet employees where they work, with the solutions, request forms, and suggestions they need to find assistance and get back to their jobs.
Fill out the form and watch this webinar on-demand to learn some ways you can automate services in in your organization, improving the employee experience!
Senior Solutions Engineer
Liz Beckner is an ITIL® certified Solutions Engineer, helping Samanage customers with ITSM best practices, API integrations, SaaS security and privacy, and business value of employee service delivery.