Innovating IT: The Inteva Products Story
Before making the switch to the Samanage Service Platform, Inteva Products was receiving employee complaints that they could not find the resources and answers they needed. It was costly, difficult to navigate, and overly complex.
This prompted Craig Stockman, IT Developer, and Haresh Solanki, Global Help Desk Manager, to search for a more cost-effective, user-friendly service desk solution.
In this webinar, Stockman and Solanki will share:
- Critical factors for their new service desk, including cost-effectiveness, ITIL best practices, integration with Active Directory SSO, and user-friendliness
- The importance of being able to measure service desk effectiveness, tracking metrics like system adoption, trends, identifying major issues, and streamlining data in one location
- How the Samanage Customer Community serves as a helpful resource to ask questions, share ideas, and learn new ways to maximize their service desk
Fill out the form to hear their story in this on-demand webinar.
About Inteva Products: Inteva Products is a leading global tier-one automotive supplier with focused on delivering high-value, low-mass, innovative components and modules across four major product lines: Closure Systems, Interior Systems, Motors and Electronics, and Roof Systems.