Let’s Take IT Outside: Extending Your IT Service Catalog
Every department in an organization is now a service provider that can utilize an employee-facing system to manage the services they provide. A modern service management platform with a robust service catalog can offer your internal service providers and your organization’s employees with a comprehensive menu of service options to get the support they need regardless of which department actually fulfills the service.
With the service catalog, you are not only able to easily display the services your organization offers, but you can also create customized automated workflows that make the service delivery process as smooth and efficient as possible.
In this webinar, we’ll show you how the service catalog can streamline the service and support experience across the organization. You’ll learn:
- What exactly is a service catalog and how it fits into the ITIL best practices for service design framework
- How to use Samanage and the service catalog in departments outside of IT
- The role that automation plays within the service catalog, facilitating seamless workflows
- How to build service catalog items for HR, facilities, and more
Fill out the form to view the webinar on demand.