Meet Your Next (and Last) IT Service Desk
In today’s increasingly mobile and technology driven workplace, it’s more important than ever that your IT department is able to efficiently support your organization’s employees and your IT infrastructure. Having an integrated IT service desk and IT asset management solution enables your IT team to manage and resolve tickets while simultaneously having full visibility into any and every hardware and software asset that may be connected to those tickets.
With the service desk, you can easily view incidents and requests right when you first log into the Samanage dashboard. See what’s assigned to you, prioritization, SLA breaches, and other important metrics. By integrating your IT asset management with your service desk, you can automatically and seamlessly associate hardware and software assets to a given ticket. You can also monitor for license compliance, automate risk detection, and more.
In this webinar, we’ll show you:
- An overview of the Samanage Service Platform dashboard, which you can fully customize to best suit your needs
- Every piece of information you are able to collect from requesters upfront, reducing the back and forth otherwise needed to fulfill a request
- How to apply ITIL best practices for problems, changes, and incidents
See the service desk and IT asset management in action by completing the form to view the webinar on demand.