Samanage Benchmarking: Better Service Performance Starts Here
Did you know that fewer than 2% of support and service organizations can say what their ROI is? In today’s organizations, data is crucial to driving smarter and more effective decision making. When it comes to IT services and support, having not just data but actionable data is essential to ensuring that you are providing the best service experience possible.
With Samanage Benchmarking, you can see in real time how your service desk stacks up to the rest of your organization as well as to industry benchmarks. These metrics provide you with the visibility you need to ensure you are able to continuously improve the service desk experience.
What you’ll learn in this webinar:
- What exactly is benchmarking and how can it benefit your IT organization
- How benchmarking empowers you with the data you need to plan for forecasting, budgeting, and more
- What are the different types of benchmarks
- Within each benchmark, what are the primary categories to measure and how does your benchmark score stack up to industry peers
Fill out the form to see Samanage Benchmarking in action.