The Enterprise Service Desk is Here
Every department in your organization is a service provider — whether HR is updating employees’ benefits, facilities needs to set up a meeting space, or finance needs to make payroll adjustments. IT has already mastered the service delivery process, so how can IT empower other stakeholders to do the same?
Chances are, every department in your organization is using their own tools and processes. With a centralized service management platform, you can streamline the service delivery process, and in turn, provide your employees with a more seamless experience.
In this webinar, Ryan van Biljon, VP of Sales & Services at Samanage, will cover:
- What exactly does service management across the enterprise look like
- How to use the service catalog to create department-specific services that are available in the service portal for employees to submit requests in one location
- Real examples of how to build service catalog items for unique departments
Complete the form to access the webinar on demand.
Ryan van Biljon
VP of Sales and Services, Samanage
Over his more than 15-year long career, Ryan has acquired deep expertise in the fields of technology, sales, customer experience and business development. This has enabled him to emerge as an industry leader in both the sales and application of service management technologies. Ryan now uses his technology and business expertise plus his experience with SaaS startups to grow the technical and sales teams at Samanage. He also advises on service management, as an industry leader in the space.