The Past, Present, and Future of Automation with ITSM
The high tech, predictive service desk of today looks a lot different from the email-based help desk of yesteryear. Today’s modern service management solution incorporates smart technologies that enable your organization to reduce repeat work and increase efficiency. From automated ticket routing, ticket priority, and even automated approvals, a modern service desk empowers IT staff to work smarter, not harder so they can focus on added value projects.
So, what’s next for automation as it integrates with IT service management?
Join Marc Stitt, VP of Marketing at Samanage, as he discusses the evolution of IT service management (ITSM), including where IT has been, and what’s to come.
In this webinar, you’ll learn:
- How the service desk is moving from just IT to the entire organization
- How service will be provided no matter the size, platform, or vertical of the organization
- How past inefficiencies drove the evolution of new processes
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Senior Director, Product Marketing
Marc Stitt has more than 20 years of product marketing and management experience at companies like Dell, Quest Software, Cincom Systems, and irth Solutions. Marc has extensive knowledge of systems management, cloud computing, big data analytics, and customer service software. At Samanage, Marc leads product marketing and strategic partnerships.