The Seasons of ITSM
Winter, spring, summer, and fall… service strategy, service design, service transition, service operation, and continual service improvement (CSI).
As the year moves and transitions through seasons, so do your IT service management (ITSM) processes. Just when you think that strategy is nearing completion, the seasons change and so your processes must also transition.
Anthony Orr, ITIL v3 author and top 25 ITSM thought leader, will provide an overview of the various stages of the ITIL service lifecycle and how you can evaluate and plan for them accordingly.
In this webinar, you will learn how to:
- Understand the business direction and outcomes needed for the next year
- Include the customer experience in the service design
- Give feedback to support improvement of service and overall strategy
- Address waste – activities, assets, resources, and capabilities that are not needed
Complete the form to watch the webinar on demand.
Anthony has 30 years of experience in various IT strategy, managerial, consulting and advisory positions. He is also one of the authors of “ITIL Lifecycle Suite, v3 Edition 2011”, author of “ITIL Managing Across the Lifecycle (MALC),” and other publications as well as a senior examiner for “ITIL Lifecycle Suite, v2 and v3, Edition 2011” and Cyber-Resilience certification examinations.