Using AI and Automations to Drive a Better Service Desk Experience
You may not always notice artificial intelligence in the products you use, but you should notice a better, more intuitive experience. As AI trickles into the service desk, it’s important to keep that goal in mind: provide value to the employee through a better experience.
In this webinar, Matt Cox, Senior Director of Technical Operations at Samanage demonstrates the tangible value of AI in the service desk, including:
- How to meet employees where they work
- How to connect them with self-service options
- How to create a single platform for service with smart technology
You’ll also see a demonstration of how AI drives a more efficient service experience in the Samanage Service Platform.
Senior Director, Technical Operations
Matt leads the Samanage technical teams that assist with customer implementations, solutions, and support. He works directly with customers, prospects, and partner vendors to find technical solutions to business problems. He is ITIL certified with 15 years experience in the industry.