Using Complete ITAM Data to Improve Your ITSM
IT asset management (ITAM) is valuable for a number of reasons, but often overlooked is its impact on IT service management (ITSM). When paired together in a single platform, these two disciplines can dramatically improve the employee experience with technology.
The service desk is the epicenter for employees’ relationships with business technology, and IT asset management holds the data for the technology they use. That means a clear view of asset data and histories can help deliver better incident management and request fulfillment. It can drive successful change, problem, and release management. It can drive automated actions that connect employees to the resources they need, and help manage the risks that you don’t need.
In this presentation, you’ll learn:
- Which data points are most important in a self-sustaining IT asset management strategy
- How to improve your existing ITSM processes with a better picture of technology assets
- How to analyze the impact of technology changes, and improve tracking and resolutions of employee-impacting issues
Sales Engineer, SolarWinds ITSM
Jason Yeary works with SolarWinds customers to find technical solutions for their service management strategies. Prior to SolarWinds, Jason worked as a systems administrator and help desk supervisor in a healthcare organization.