Why Email is NOT a Service Desk
Is your team drowning in support and service request emails? Are you getting the service management blues from the email black hole?
From small-sized businesses to enterprises, managing customer support requests via email is no longer sustainable… or smart. If your organization is not using an IT service management solution to manage and deliver services, chances are you aren’t able to provide your internal customers (employees) with an optimal user experience.
What if you could say goodbye to cluttered inboxes and deliver services in seamless, more meaningful ways?
In this webinar, we’ll show you:
- How to gain greater visibility into vital service metrics, including trends, SLA breaches, and more
- Ways to streamline service delivery with automated workflows and automated ticket routing
- How to break down departmental silos for a better overall employee experience
The Samanage Service Platform can replace your giant service inbox and increase your employees’ satisfaction with your internal service providers.
Fill out the form to watch the full webinar on demand.
Sales Director at Samanage
Nate has been in the industry for over five years, helping organizations ranging from SMB to Fortune 500 work smarter by utilizing Samanage for their service management needs. With vast experience in the ITSM industry, Nate has seen evolution occur, where service management is no longer just for IT, but for the entire organization. He brings these insights and understandings to current and future customers through blog posts, demos, and webinars.