The State of Enterprise Service Management
This study provides insight into the scope of service management in terms of principles, practices, and tools across the modern organization. Respondents range across 20 industry verticals, with sizes from 100 employees to 50,000. How has service management evolved over recent years? Download to find out.
5 Benefits IT Service Management Offers Your Organization
Whether it's communication, visibility for requesters, or the nuts and bolts of service delivery, a well-crafted IT service management strategy will improve the experience in your organization. Download this white paper to learn five immediate benefits that should come with an ITSM solution.
6 Service Desk Problems That AI Can Solve
As service-focused strategy continues to evolve, it’s important for organizations to recognize the opportunities that artificial intelligence provides. The service desk is a great place to start.
The Power of the Portal
Whether it's self-service options, streamlined data collection for quick service delivery, or full visibility into the status of their tickets, the service portal will connect employees to all of their internal service needs within your organization.
Budget Priorities for Evolving ITSM Technology
Maximize cloud-based services to provide tangible value to the entire organization.
Six Indispensable Features of the Modern Service Desk
Modern solutions are helping technicians and users cut out parts of the process that slow them down. Everyone has better ways to spend their time than completing these cumbersome tasks, and new technology is giving back that time. So, how do you leverage new technology to achieve a new level of modern efficiency?
Automating Business Processes with the Service Catalog
As our reliance on technology has grown, so has the need to communicate requests throughout different areas of the organization. Every department is interacting, and sometimes, that communication can become cumbersome. This is where a service catalog can help. Those regular processes that occur in an organization can all be streamlined, and in many cases, automated, as items on a service catalog.
When School Is Out, IT Is In
Fast moving technology innovations increase the need for campus IT to mold itself into an organization that not only develops students capable of utilizing and benefiting from new technologies, but provides toolsets that enable productivity and cross-departmental collaboration of faculty and staff. From resource allocations and automation to integrating and centralizing IT, there are many challenges for campus IT to tackle.
150 Ways to Automate Service Management Throughout Your Organization
In this new era of cloud-based software solutions, you can now fully leverage your expertise to reinvent your role. You can reach out to every corner of your organization and drive process improvements for service requests and delivery. Help your peers automate the way they work, and be the champion of improving services throughout your organization.
The Starting Line of Service Management
As departments across organizations begin to shift their methods to a service-focus, it is pivotal to understand the basics of service management that have helped the IT department.
Enterprise Service Management: Uniting Customer and Service Models
Enterprise service management (ESM) is built on ITIL and IT service management concepts. The evolution of these concepts are the building blocks to ESM and moving your business services in an agile direction, while improving the customer experience.
Smart Questions for Your SaaS Vendor
To find the perfect SaaS enterprise service management vendor, it’s vital to ask the right questions during the selection process, and know the answers to look for on topics like security, performance and availability, and usability.
IT For Education: Priorities, Challenges, and Automation Secrets
IT teams in the education industry are charged with delivering cutting-edge customer service to students, faculty, and staff
ITSM Projects: 10 Mistakes You’re Probably Making
From ITIL to training to technology, what is hindering your IT service management projects from moving forward successfully?
Email Overload: Why Leaving Work Isn't So Easy Anymore
1,500 Survey Respondents Detail the Effects of Email on their Work Productivity and Personal Lives
Transforming Business Collaboration Through Enterprise Service Management
It’s no longer just IT. The mindset of departments as service providers is on the rise.
Transforming ITIL to Fit the Modern IT Organization
ITIL has evolved into a common framework for the management of all IT activities.
Visibility: Keeping Leadership Happy with IT Service and Support
For those who are able to provide better visibility to their leadership, they are seeing a completely new world for IT service and support.
The Secret Life of IT Assets
IT asset management is no longer a process specifically for large global organizations who are trying to avoid a lengthy audit process. It’s critical to every business structure.
Selecting a Cloud-Based ITSM Solution: 5 Unexpected Considerations
As you evaluate service desk providers in the marketplace, you likely have a handle on features and functionality offered in competitive solutions. But, are you aware of other factors that are equally important to being successful with a cloud-based service desk solution?
Making the Business Case for IT Asset Management
IT asset management is an important business discipline that provides insight into a company's information infrastructure and enhances the ability to control the performance of IT assets.
Quantifying the Value of Software Asset Management
Discover the benefits of software asset management (SAM) and the areas where a SAM solution can deliver tangible, quantifiable cost savings to your organization.
SaaS vs. Legacy ITAM Tools: How the Hosted Approach Delivers Greater Value
This white paper highlights the benefits that can be achieved by choosing an on-demand, SaaS-based IT asset management system, building a strong business case that clearly demonstrates that on-demand IT service management solutions are far more cost-effective than their on-premise counterparts.
On-Demand IT Asset Management: What It Is, Why You Need it, & How You Can Benefit
As businesses operate on a broader, more global scale, IT assets are often purchased, implemented, and maintained by different departments in remote locations.