Automating Business Processes with the Service Catalog
The definition of service management seems to vary from organization to organization. Due to our growing reliance on technology and increasingly complex business processes, IT service management demands are evolving more quickly than ever. Historically, cookie-cutter solutions and practices have failed to meet customer expectations, either on the part of service requesters or service providers. Outdated technology, cumbersome workflows, and complex user interfaces have created a reputation for squashing end users’ productivity and happiness, while limiting visibility, efficiency, and intelligence for service providers.
These shortcomings would never survive in customer service because the business depends on strong service. So, why do we tolerate substandard internal service?
It’s time to deliver better services to your internal customers through technology and service management automation. Download this white paper to discover how utilizing a service catalog through Samanage will give you the ability to redefine the way you do work. And, help you determine the best way to deliver services through technology.