Enterprise Service Management: Uniting Customer and Service Models
At the backbone of enterprise service management (ESM) there’s ITIL and service management concepts and capabilities. Driving benefits like department transparency, business continuity, cost control, and staff productivity, ESM is bringing value across the greater expanse of a business. An ESM approach helps with effective service oriented efforts across different organizations, enabling the core focus to be on business services that enable agility or improve the customer engagement or experience.
Download this white paper to discover how to move all of your business services in a more agile direction with enterprise service management.