Expanding Service Management Across the Organization
IT service management (ITSM) has helped organizations deliver higher quality service to employees, and other departments are starting to catch on. Research from HDI and Samanage shows that more and more organizations are using the principles, practices, and tools for ITSM outside of IT. Though it takes some investment (both time and money), the long term benefits are significant. Through automated workflows across departments and integrated technology throughout the business, organizations are seeing increased employee satisfaction and engagement.
The bottom line? Service management is finding new ways to help people be more productive, and contributing to larger business goals. This report contains the complete findings from hundreds of organizations in all types of industries, including:
- Employee productivity since expanding service management
- CSAT scores since expanding service management
- The most common departments where organizations are expanding
- Why the VIRSA Model (Vision, Incentives, Resources, Skills, Action Plans) can help ease the transition beyond IT
Download the full report to learn how these successes might translate for your organization.