Selecting a Cloud-Based ITSM Solution: 5 Unexpected Considerations
As you evaluate service desk providers in the marketplace, you likely have a handle on features and functionality offered in competitive solutions. But, are you aware of other factors that are equally important to being successful with a cloud-based service desk solution?
Not evaluating solutions based on these considerations can cause undue stress and problems for the IT professional. Use this criteria to gain greater organizational acceptance when making your ITSM solution decision.
“We were able to transform our IT help desk
support team to become faster, more efficient, and more responsive . . . as a result, we were able to completely re-brand IT and significantly increase the value and ROI of our ITSM solution.”
Director of IT Services
MediFit Corporate Services