Measuring the ROI of IT Service Management
How long have business leaders viewed IT as a cost center?
Too long, is the simple answer. But that’s in the past. In the present, organizations rely on technology to drive most (if not all) of their business processes. Organizational success, and yes, profit, are often reliant on IT’s ability to provide and support technology that works.
In order to budget for technology, you’ll likely need to make the case for a return on the investment. This white paper examines the ways to measure ROI for a primary component of any organization’s digital transformation: IT service management (ITSM). In this white paper, we’ll show you the following:
- What ITSM metrics to measure
- How to measure and interpret those ITSM metrics
- ROI statistics from real organizations who adopted ITSM strategies and tools
- How new technology contributes to service desk ROI
Complete the form and start measuring the ROI of your ITSM strategy today.