Moving from Support to Customer Engagement
The brightest minds in service and support gathered for a week of connecting, learning, and discovery at the HDI 2017 Conference and Expo. This year, we saw excitement around innovation, automation, and business alignment. The 2017 conference brought engaging discussions around transforming success metrics, gauging outcomes, accelerating services to match the organizational growth, and achieving resolutions without human interaction.
Key Topics Include:
- Service desks are getting smarter. But, is Tier 0 fantasy or reality?
- Process innovation the top IT teams are doing
- A focus on outcomes, not output, and the metrics that matter
For more, download our comprehensive HDI wrap up now!