Selecting a Cloud-Based ITSM Solution: 5 Unexpected Considerations
As you evaluate service desk providers in the marketplace, you likely have a handle on features and functionality offered in competitive solutions. But, are you aware of other factors that are equally important to being successful with a cloud-based service desk solution?
Not evaluating solutions based on these considerations can cause undue stress and problems for the IT professional. Use this white paper as a guide to help you gain greater organizational acceptance when making your ITSM solution decision:
- Is it True Cloud or Just SaaS?
- Does it Offer Unified Service Desk and Asset Management?
- What is its Real Time-to-Value?
- Does its Ease-of-Use Allow it to Extend Beyond IT?
- Does it Elevate the Perceived Value of IT?
“We were able to transform our IT help desk support team to become faster, more efficient, and more responsive . . . as a result, we were able to completely re-brand IT and significantly increase the value and ROI of our ITSM solution.” – Shvonne Craig, Director of IT Services at EXOS (formerly MediFit)