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Samanage Service
Platform 

The smartest employee service management platform to run your service business.

Samanage for Salesforce 

Extend your Salesforce Service Cloud investment with Employee Services.

5 Benefits to IT Service Management

Samanage Service Platform 

The smartest employee service management platform to run your service business.

Samanage for Salesforce 

Extend your Salesforce Service Cloud investment with Employee Services.

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    • Products

      Samanage Service Platform

      The smartest employee service management platform to run your service business.

      Features
      • Incident Management
      • Service Portal
      • Change Management
      • Service Catalog
      • IT Asset Management
      • Knowledge Base
      • Problem Management
      • Reporting
      SEE ALL FEATURES arrow-icn
      Platform
      • Automations
      • Mobile
      • Internationalization
      • API
      • Documentation
      Integrations
      • Google Apps
      • Slack
      • Jira
      • Zendesk
      • Zapier
      • Salesforce
      SEE ALL INTEGRATIONS arrow-icn

      Running your enterprise on Salesforce?

      Try Samanage for Salesforce
    • Solutions
      IT Management
      • ITSM
      • ITIL
      • Computer Inventory
      • IT Service Desk
      • Microsoft Audit
      • IT Audit
      SEE ALL arrow-icn
      Department
      • IT
      • Human Resources
      • Facilities Management
      SEE ALL arrow-icn
      Industry
      • Financial Services
      • Healthcare
      • Education
      SEE ALL arrow-icn
    • Pricing
    • Why Samanage
      Our Customers
      • Awards
      • Reviews
      • Case Studies
      • Compare Service Desks
      Our Commitment
      • Customer Service & Support
      • Community
      Our Insights
      • Blog
      • White Papers
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      • Webinars
      • Videos
      • Infographics
    • Company
      Who We Are
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      • Meet The Team
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      What We're Up To
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    > Start Free Trial

    Six Indispensable Features of the Modern Service Desk

    Six Indispensable Features of the Modern Service Desk Logo

    New technology can be intimidating, but the features of the modern service desk should make life easier for users, not more complicated.

    By leveraging all of the modern technology available for your service desk, you’ll have a lower cost and more efficient operation, leaving all parties more satisfied with internal services. When deciding on a solution, make sure you’re asking how modern technology can apply to your organization. Keep in mind these service desk features to propel you into the future of the service desk:

    1. Self-Service
    2. Knowledge Management
    3. Automations
    4. Artificial Intelligence
    5. Service Desk Score
    6. Integrate to Consolidate

    Download this white paper to discover the six pieces of functionality that you can implement today for lower costs, better efficiency, and better quality service within your organization.

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    Download this White Paper

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