The Power of the Portal
The service portal is the one stop shop to an IT service management (ITSM) solution. It connects users to all of the internal services they might need — whether it’s the service catalog, the knowledge base, the status of their active requests or incidents, or their history of requests — it’s all one click away.
The best service portals are clean, user-friendly, and offer easy access to the status of active requests. If your organization can build a quality portal and drive users to submit tickets and requests through the portal (as equally important as the building), you can improve customer satisfaction (CSAT) scores and resolution times, while decreasing ticket volume.
Why is this so much better than an email request?
- Submit an Incident
- Access the Knowledge Base
- Check Status of Tickets
In this white paper, you’ll learn how to build a service portal and how to drive service through the service portal.