150 Ways to Automate Service Management Throughout Your Organization
IT is leading the charge in services and to employees, it’s often the place they go to make requests and generally get things done. But, what many don’t realize is that IT is just a single piece of an overall service request. So, why should the service catalog belong to just IT? In this new era of cloud-based software solutions, IT can now fully leverage their expertise to reinvent their role in the organization. They can reach out to every corner of the organization and drive process improvements for service requests and delivery.
Think about an IT service catalog as a supermarket of available services. Everyone in the company requests and delivers services from each other. From Human Resources and Marketing to Facilities and Procurement, each department is a service provider to the organization, as well as a consumer of services. It’s time to take the exclusivity out of the IT Service Catalog and allow it to spread its wings and fly across the enterprise.
Help peers automate the way they work, and be the champion of improving services throughout your organization. Download this white paper.