Wyndham Hotel Group and Samanage
Wyndham Hotel group is one of the largest hospitality groups in the world, and they recognize the importance of connecting their employees to the resources they need.
Are you running your services on the Salesforce platform? Here's how Samanage for Salesforce can help you:
Best of Breed IT Service Management
Samanage for Salesforce brings together ITIL-based applications with the world’s leading services platform to help you converge business processes for a better employee service experience.
Everything as a Service
Running on one service platform with a consolidated service view allows any department that provides a service to better connect with employees. Samanage for Salesforce drives operational cost efficiency through omni-channel support, standardized processes, and business automation, while extending the ROI of your existing Salesforce investment.
Leverage Existing Salesforce Investment
Built on Lightning Service Cloud, the reusable architecture reduces risk on a single version/multi-tenant solution. With zero downtime and a single code-base, Samanage for Salesforce is an integrated and scalable technology stack.
Samanage & Salesforce Employee Service Management
Now, more than ever, it's crucial to leverage technology for internal processes across the organization. Employees have needs and requests not just in IT, but from different service providers in every department.
ITIL-certified ITSM solution
ITIL-compliant ITSM processes including Incident, Problem, Change and Release management, delivered out-of-the-box to drive standardization based on industry best practices.
Engaging employee portal to drive self-service across the enterprise with powerful search engine to request employee services from a rich service catalog, track open work items, requests, and retrieve knowledge articles.
Asset Discovery & CMDB
Automatically discover assets and configuration items, software license information, normalize and populate the CMDB, visualize service dependencies to improve service levels and reduce downtime.
Centralized Platform Services
As a native Service Cloud application Samanage for Salesforce incorporates Salesforce’s cutting edge technologies such as Lightning UX, dashboards and reporting, Einstein for AI and ML and Salesforce 1 for mobile.
Samanage, a Salesforce ISV Partner, received a strategic investment from Salesforce Ventures and partnered with Service Cloud® and Community Cloud to build a new solution for employee service management. With Salesforce Ventures as a primary investor, Samanage works closely with Salesforce to align future strategy and vision that can leverage Salesforce® innovations like Einstein, Analytics, support for IoT, and Field Service Management.
Learn Why Salesforce Invested in Samanage
Learn more about Samanage for Salesforce®:
Samanage for Salesforce
Give your employees an unmatched service experience with the proven technology.
Enterprise Service Management: Uniting Customer and Service Models
Discover how to move all of your business services in a more agile direction.
Together becoming the leader in IT and employee service management.