Samanage for Salesforce®
Better serving your customers begins with your employees. It's that simple.
So, why are your employees' requests and tickets slipping through the cracks?
Samanage for Salesforce® is an IT service management and enterprise service management solution that allows you to augment the Service Cloud® and Community Cloud® with a native service management solution that can help you provide better services to your employees.
One Platform. Huge Ecosystem.
It’s happened to all of us. Before you ever knew it, there were numerous applications across your organization doing the same thing just in different departments. But, there is one solution that’s held your trust. Salesforce®, right?
Enterprise organizations are adopting the Salesforce platform to standardize and accelerate business processes. Whether you’ve adopted Sales Cloud® to manage your CRM processes or Service Cloud to drive improvements, you can now centralize all of your service requests into one ecosystem.
Your Employees are Your Best Customers.
Better serving your end customers starts with the services you provide to your employees. In this more connected world, different digital silos are not sustainable. Your employees make a request to one department, but are quickly redirected to another, leaving them seeking access to the different services, finding their own fixes, or awaiting the right solution.
Eliminate the silos from one service provider to the next and centralize the service desk experience on the Salesforce® platform. It’s time to give your employees a single service desk for any request, globally.
Strategic Partnership
Salesforce, the largest cloud company in the world, made a strategic investment in Samanage, the category leader in the IT service management market. Samanage is now a Salesforce venture portfolio company, working together with Salesforce to become the leader in IT and enterprise service management.
What is really exciting about this partnership between Samanage and Salesforce? Together we're giving service providers the power and platform to have everything running in the same place, in the same way, and across the organization.