Customer Sign In 1-888-250-8971
  • Products
  • Solutions
  • Pricing
  • Why Samanage
  • Company
Start Free Trial

Products

Service management solutions that grow and evolve with your business.

Samanage Service
Platform 

The smartest employee service management platform to run your service business.

Samanage for Salesforce 

Extend your Salesforce Service Cloud investment with Employee Services.

5 Benefits to IT Service Management

Samanage Service Platform 

The smartest employee service management platform to run your service business.

Samanage for Salesforce 

Extend your Salesforce Service Cloud investment with Employee Services.

Features SEE ALL arrow-icn

  • Incident Management
  • Service Portal
  • Change Management
  • Service Catalog
  • IT Asset Management
  • Knowledge Base
  • Problem Management
  • Reporting

Platform

  • Automations
  • Mobile
  • Internationalization
  • API
  • Documentation

Integrations SEE ALL arrow-icn

  • Google Apps
  • Slack
  • Jira
  • Zendesk
  • Zapier
  • Salesforce

Solutions

Best practices and solutions to meet your service needs.

Raising the Bar

IT Management SEE ALL arrow-icn

  • ITSM
  • ITIL
  • Computer Inventory
  • IT Service Desk
  • Microsoft Audit
  • IT Audit

Department SEE ALL arrow-icn

  • IT
  • Human Resources
  • Facilities Management

Industry SEE ALL arrow-icn

  • Financial Services
  • Healthcare

Why Samanage

We listen closely and quickly align solutions accordingly.

Demo

Our Customers

  • Awards
  • Reviews
  • Case Studies
  • Compare Service Desks

Our Commitment

  • Customer Service & Support
  • Community

Our Insights SEE ALL arrow-icn

  • Blog
  • White Papers
  • Datasheets
  • Webinars
  • Videos
  • Infographics

Company

Our leadership and team bring a fresh vision to the service industry.

How IT Plays a Lead Role

Who We Are

  • About Us
  • Leadership
  • Meet The Team
  • Investors
  • Partners

What We're Up To

  • Careers
  • News
  • Events
  • Contact
    • Products

      Samanage Service Platform

      The smartest employee service management platform to run your service business.

      Features
      • Incident Management
      • Service Portal
      • Change Management
      • Service Catalog
      • IT Asset Management
      • Knowledge Base
      • Problem Management
      • Reporting
      SEE ALL FEATURES arrow-icn
      Platform
      • Automations
      • Mobile
      • Internationalization
      • API
      • Documentation
      Integrations
      • Google Apps
      • Slack
      • Jira
      • Zendesk
      • Zapier
      • Salesforce
      SEE ALL INTEGRATIONS arrow-icn

      Running your enterprise on Salesforce?

      Try Samanage for Salesforce
    • Solutions
      IT Management
      • ITSM
      • ITIL
      • Computer Inventory
      • IT Service Desk
      • Microsoft Audit
      • IT Audit
      SEE ALL arrow-icn
      Department
      • IT
      • Human Resources
      • Facilities Management
      SEE ALL arrow-icn
      Industry
      • Financial Services
      • Healthcare
      • Education
      SEE ALL arrow-icn
    • Pricing
    • Why Samanage
      Our Customers
      • Awards
      • Reviews
      • Case Studies
      • Compare Service Desks
      Our Commitment
      • Customer Service & Support
      • Community
      Our Insights
      • Blog
      • White Papers
      • Datasheets
      • Webinars
      • Videos
      • Infographics
    • Company
      Who We Are
      • About Us
      • Leadership
      • Meet The Team
      • Investors
      • Partners
      What We're Up To
      • Careers
      • News
      • Events
      • Contact
    > Start Free Trial

    The Samanage Service Platform

    An ITSM solution that understands what it takes to successfully manage your services.

    Samanage Demo

    Schedule a Demo

    Get a personalized tour of our award-winning service desk.

    Schedule Demo
    Samanage Trial

    Start Free Trial

    Find out why dozens of our reviews simply say “easy to use”.

    Start Trial
    Samanage Quote

    Request Quote Now

    Your budget, your timeline, and your service desk are unique.

    Request Quote

    Solutions to Meet Your Service Management Needs

    Whether you’re optimizing IT management capabilities, expanding service management to departments beyond IT, or looking for a tailored solution, Samanage has you covered.

    A Service Desk Built Just For You.

    Your employees want the ability to easily submit tickets or requests — when and how they are needed, and your agents need a tool where they can provide services with consistency. Samanage gives both the end user and the agent exactly what they need for service success.

    Don’t Just Choose a Vendor, Choose a Partner.

    Grow with a customer-centric ITSM solution that’s focused on impacting your organization in the ways you actually need it. With Samanage, you can think outside (or inside) the box when it comes to scaling your internal services.

    Fully Embrace Innovation Through the Cloud.

    What is the first step toward work day happiness? Making employees more productive and making their processes simpler. At Samanage, we see the future of service management in automation technologies, Artificial Intelligence, and Machine Learning.

    Schedule a Demo
    or
    Start Free Trial

    Features

    Incident Management

    Consolidate, manage, and prioritize your incoming tickets into a user-friendly interface, gaining visibility and insights into the issues impacting your organization.

    Problem Management

    Escalate common trends impacting your organization, allowing you to analyze symptoms and root causes, ensuring your business continues to run smoothly.

    Change Management

    Based on ITIL best practices, execute your change plans with speed and accuracy, while formalizing your documentation and approval processes, and keeping your teams informed on potential impacts to the organization.

    Release Management

    Managing continual change across an organization is complex, minimize risks and prevent the interruption of business processes with structured release planning and change deployments.

    Service Catalog

    Change the way you provide services to your organization by standardizing your service request and fulfillment processes, helping you measure and improve how you support your organization.

    Employee Service Portal

    Make life easier for your user by giving them a single location to submit tickets, request services, and monitor the status of their pending ticket.

    IT Asset Management

    Control your technology landscape by compiling hardware, software, vendor data, purchase orders, and warranties, in a single location.

    Automations

    Drive efficiency throughout your Service Desk by building processes that automate ticket routing, initiate approvals, and alert your teams to potential impacts to your organization.

    CMDB

    Samanage offers a Configuration Management Database (CMDB) that helps you keep track configuration items, map relationships between infrastructure components, and predict the impact on your environment.

    Service Level Management

    Meet the expectations of your organization by establishing service level agreements (SLA) rules that establish your ticket management guidelines and measure your team’s performance.

    Procurement Tools

    Samanage Service Platform offers a robust procurement module that enables you to organize all contracts and POs in a single location. Track licensing, maintenance, and subscription obligations, quickly reference contract terms, build custom PO forms, automate approvals, and more.

    Knowledge Base

    Samanage helps you document best practices and recommended solutions, giving your users the information they need without contacting the service desk, giving agents the opportunity to focus on bigger projects.

    Reporting

    Report on the data that matters to your team giving you the insights needed to make future decisions for your Service Desk, including Incident Throughput reports, customer satisfaction (CSAT) scores, and SLA breaches.

    Dashboards

    Samanage dashboards enable greater visibility into your service operations by providing a real-time snapshot into the current state of your service desk. Highlight critical metrics, keep your team informed, and customize to meet your needs.

    Benchmarking

    Utilizing real-time data captured from your service desk, Samanage compares your organization’s effectiveness against industry benchmarks showing you areas to drive improvements.

    Integrations

    Enhance your Service desk by integrating with over 200 applications, including Active Directory, Jira, LogMeIn, Gmail, SalesForce and Zapier.

    Mobile

    With the Samanage Mobile app, service desk agents can access all of their tickets and service requests directly from their mobile device.

    License Compliance Management

    Samanage Service Platform license compliance management solutions allow you to easily manage software purchases. Stay on top of upcoming renewals, send notifications to stakeholders, reconcile software licensing, and proactively manage contract terms and renewals.

    Risk Detection

    Samanage constantly scans your IT environment to find problematic patterns, allowing you to proactively take action and limit service interruptions.

    Built International

    With support for more than 40 languages and the ability to customize service and solutions by site, support all the different needs across your global organization.

    Products
    • Samanage Service Platform
    • Samanage for Salesforce®
    Resources
    • Blog
    • Community
    • Webinars
    • White Papers
    • Datasheets
    • FAQ
    • API Documentation
    Company
    • About Us
    • Leadership
    • Investors
    • Careers
    • News
    • Partners
    • Events
    • Contact
    Contact Us
    • Samanage North America
      117 Edinburgh South,
      Suite 100
      Cary, NC, USA 27511
      1-888-250-8971

      San-Francisco address
      535 Mission St,
      14th floor
      San Francisco, CA 94105

    • Samanage Australia
      300b Glenmore Rd,
      Paddington NSW 2021,
      Australia
      +61-2-8319-5874
    • Samanage Europe B.V.
      Westblaak 180
      3012 KN Rotterdam, NL
      +31-10-8920398


      United Kingdom Office
      1 Fore St,
      6th floor
      London EC2Y 9DT, UK
      +44-20-3868-1381
    • Israel
      P.O box 8733
      5 Ha Melacha St.
      Netanya 4250540

    © 2019 Samanage Ltd. All rights reserved. | Terms | Privacy | Sitemap